Prejudicial Treatment of Nonsmokers at the MGM Grand
Posted by Pixelhead
Inspite of being downgraded to a nonsmoking room in the MGM Grand Tower from the MGM West Wing because there were no nonsmoking rooms available in the West Wing (Funny, I thought the reason people made reservations was so they could get the accomodations they want) we still smelled like smoke from being in the smokey casino. If we had smoked, it seems we would have had preferential treatment to include not only the room we had reserved and paid for, but also would have had to wait in restaurant lines far less. Numerous times, we were playing a slot machine and a smoker would sit down next to us and blow their fumes in our direction, so we would then move to another machine. But to MGM’s credit, we did notice some non-smoking tables, and according to About.com, they also have non-smoking slots sections. Lizzie actually lost 7 dollars at a non-smoking roulette table.
Why does it seem prejudicial of MGM?
Okay here is why it bothers me so much. We made reservations on line. We do not get the room we want, we get one that is cheaper. Apparently the rate we got online was far less than the rate of even their least expensive room. Not our problem. What is our problem is that we paid for one thing and got another. The casino was unwilling to make up the difference in price. We pay the same, but get a less expensive room…just does not seem right. We did enquire about the price difference at the front desk. The attendant was unable to credit our account the difference, but he did give us a comp of $75 towards dining at the hotel restuarants and bars that included Pearl, Nobhill, Diego, Shibuya, Wolfgang Puck Bar & Grill(we ate there for our final lunch), Craftsteak, Seablue, Fiamma, The Grand Wok, Studio Cafe(ate two awesome meals here to include a scrumptious pecan roll), and The Grand Buffet.
Written by Pixelhead on October 26th, 2006 with
8 comments.
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#1. March 11th, 2008, at 5:30 PM.
I haven’t been to Vegas, but this same exact situation happened to me in Key West. Although I was lucky enough to get a better room with enough arguing. I guess it depends on where you go… I would think that the MGM Grand would have more rooms available to accomodate you.