Comments on: Site Was Down http://pixelheadonline.com/blog/2009/06/05/site-was-down/ SEO, environmental issues and more. Mon, 14 May 2012 07:26:09 +0000 hourly 1 http://wordpress.org/?v=3.2 By: Review Your Hosting http://pixelheadonline.com/blog/2009/06/05/site-was-down/comment-page-1/#comment-461234 Review Your Hosting Mon, 10 Aug 2009 19:39:53 +0000 http://pixelheadonline.com/blog/?p=558#comment-461234 Good that your site is online now. I know how it irritates. You loose a lot of your visitors/money and you just can't do nothing but phone hosting support. I belive that good support is most important when you buy hosting (I always advise to check if it is available 24h a day). Good that your site is online now. I know how it irritates. You loose a lot of your visitors/money and you just can’t do nothing but phone hosting support. I belive that good support is most important when you buy hosting (I always advise to check if it is available 24h a day).

]]> By: Minnesota Attorney http://pixelheadonline.com/blog/2009/06/05/site-was-down/comment-page-1/#comment-461108 Minnesota Attorney Sun, 02 Aug 2009 05:37:07 +0000 http://pixelheadonline.com/blog/?p=558#comment-461108 I've been using 1and1 for a few years now. Their domain registration prices were the best when I started, but their prices have increased to the point where they are now more expensive than many others. Their tech support has been very frustrating, sometimes waiting on the phone for over 2 hours before speaking with someone. The 1and1 Transfers department is what sent me over the edge. I asked them to set my domains so they would not automatically renew. First, they failed to do this, seemingly ignoring my request after they emailed me to confirm it, which resulted in $1000 bill for renewal of domain names I didn't want renewed (I am still waiting to see if they issue a refund). Second, when they did finally act on my request, they canceled the domain names rather than set them to not renew. When I emailed them about the problem, they ignored it. Over 1000 of my websites were down for three weeks despite me sending multiple emails asking for them to fix their error and restore the websites. They didn't respond for three weeks. Finally they said they were working on the issue, but it still has not been resolved. Needless to say, this type of service cannot be tolerated when I rely on websites for business income. I am leaving 1and1 and moving to HostGator for hosting and Moniker for domain name registration. I’ve been using 1and1 for a few years now. Their domain registration prices were the best when I started, but their prices have increased to the point where they are now more expensive than many others. Their tech support has been very frustrating, sometimes waiting on the phone for over 2 hours before speaking with someone.

The 1and1 Transfers department is what sent me over the edge. I asked them to set my domains so they would not automatically renew. First, they failed to do this, seemingly ignoring my request after they emailed me to confirm it, which resulted in $1000 bill for renewal of domain names I didn’t want renewed (I am still waiting to see if they issue a refund). Second, when they did finally act on my request, they canceled the domain names rather than set them to not renew. When I emailed them about the problem, they ignored it. Over 1000 of my websites were down for three weeks despite me sending multiple emails asking for them to fix their error and restore the websites. They didn’t respond for three weeks. Finally they said they were working on the issue, but it still has not been resolved. Needless to say, this type of service cannot be tolerated when I rely on websites for business income.

I am leaving 1and1 and moving to HostGator for hosting and Moniker for domain name registration.

]]> By: TRP Converter http://pixelheadonline.com/blog/2009/06/05/site-was-down/comment-page-1/#comment-461072 TRP Converter Fri, 31 Jul 2009 09:29:41 +0000 http://pixelheadonline.com/blog/?p=558#comment-461072 The down of any site creates many problem, and this irritates too. The server should work properly so that user can work well. The down of any site creates many problem, and this irritates too. The server should work properly so that user can work well.

]]> By: Dominique Rabeuf http://pixelheadonline.com/blog/2009/06/05/site-was-down/comment-page-1/#comment-461067 Dominique Rabeuf Fri, 31 Jul 2009 02:49:55 +0000 http://pixelheadonline.com/blog/?p=558#comment-461067 Avoid 1and1 For instance search for my new main domain rabeuf.fr I just see Windows2008 running one hour on the machine i rent july 15 Still waiting for reload Support told me (phone call I paid) that they do not administrate They just plug cable and AC Avoid 1and1
For instance search for my new main domain rabeuf.fr
I just see Windows2008 running one hour on the machine i rent july 15
Still waiting for reload
Support told me (phone call I paid) that they do not administrate
They just plug cable and AC

]]> By: Pixelhead http://pixelheadonline.com/blog/2009/06/05/site-was-down/comment-page-1/#comment-461064 Pixelhead Thu, 30 Jul 2009 21:54:46 +0000 http://pixelheadonline.com/blog/?p=558#comment-461064 I just started using 1and1..a friend who uses them, asked me to do some work on his site. I had to call 1and1's tech support, and was very happy with the service I received. They are pretty big, so I would be surprised if their servers were down much. The only think I don't like is that they don't use a cpanel. I just started using 1and1..a friend who uses them, asked me to do some work on his site. I had to call 1and1′s tech support, and was very happy with the service I received. They are pretty big, so I would be surprised if their servers were down much. The only think I don’t like is that they don’t use a cpanel.

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