How Do I Get Out of Tmobile Contract?

Posted by Pixelhead

When our Tmobile contract is up, the beginning of next year, we will be jumping ship. Where we live, to use a regular tmobile cell phone, a user needs to be in one a few certain locations, which happen to be on the outside of the home. There is one window where I can get 1 bar that wavers in and out, but this usually results in dropped calls.
We do have Vonage for our house phone, so I do have access to a phone, but my business cards use my cell, not my house phone.
When I am at home I continually have to go outside to check to see if I have missed any calls, and with winter is approaching checking my calls is going to require a bit to much exposure to the cold.

I did have a Samsung Katalyst which is one of the phones that Tmobile users can use to make calls via an Internet connection..unlimited calls for $10 a month extra.
This is okay as long as the Internet connection is stable, but all too often the Internet connection fluctuates and results in dropped calls.

Due to the poor signal quality, I want out of my Tmobile contract.

We have had people at our house that have both Verizon and Sprint, which both seem to have pretty good signals. Lizzie is not a fan of Sprint, so I believe Verizon will be our next carrier.

I will keep this post updated with my Tmobile contract status.

What cell phone carrier do you have, and would you recommend them?

Tags: Tmobile Contract, Tmobile,Cellphone,Voip

Written by Pixelhead on October 27th, 2009 with 42 comments.
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42 comments

Read the comments left by other users below, or:

Symptom Of Panic Attacks
#1. October 27th, 2009, at 8:14 PM.

I understand we have AT&T and they have crappy coverage. We can get signal in our living room if we are in a certain area; however if we move then we can lose the signal. I heard that Verizon is great as well.

Mention from Voip-why.com
#2. October 27th, 2009, at 8:14 PM.

Voip-why.com | Voip why: See original here: How Do I Get Out of Tmobile Contract?

Wayne John
#3. October 28th, 2009, at 3:58 PM.

I’m rather happy with AT&T, however I don’t appreciate big business either. Jacq takes care of the cell’s in our house since she is more prone to yakking than I am.

It’s an agreement we made…”you talk more, so you cover the bill.”…it works out well.

Good luck finding any one of the cell carriers worth a crap…I think they all suck.

Paul
#4. October 28th, 2009, at 9:43 PM.

Try asking Verizon to pay your cancellation fee or knocking that price of the purchase of your new phones?

Pixelhead
#5. October 29th, 2009, at 7:10 PM.

That is a good idea Paul, I’ll give it a try and let you know.
I did chat with Verizon online and discovered their new phone that comes out in Nov…might have to wait for that.

hurricanes
#6. November 1st, 2009, at 12:02 PM.

I have tmobile service and want to use a used blackberry by verizon. Can I use this blackberry phone and continue my contract with T Mobile.

Minnesota Attorney
#7. November 1st, 2009, at 3:23 PM.

I had T-Mobile but my cell couldn’t pick up at my office. I called about the issue 3-4 times over a period of three weeks. They couldn’t resolve the issue. Then I asked to cancel my contract without a penalty because I couldn’t use my phone every day—and T-Mobile let me out. There may be a clause in the contract that allows people to get out if T-Mobile doesn’t provide coverage for an area that is indicated as covered in their coverage map.

Pixelhead
#8. November 1st, 2009, at 4:37 PM.

Thanks for the info Aaron, I’ll give them some calls.

Pixelhead
#9. November 1st, 2009, at 4:39 PM.

Hurricanes, I believe there are ways to unlock phones to use with other carriers. Try Googling “unlock my blackberry”

How To Win Ex Back
#10. November 1st, 2009, at 8:20 PM.

We are extremely unhappy with our current provider. It seems that they are overly expensive and it can be very difficult to get service in certain areas of our homes. It amazes me that some of these cell phone providers are so expensive that cause you to sign a long contract only to find yourself unhappy.

Cheap iPhone
#11. November 2nd, 2009, at 3:09 AM.

I’ve had T-mobile for about 5 years and can’t really complain. However, my second phone is Sprint and on many occasions I’ve noticed that it has service in place where T-mobile doesn’t

Joshua Provillus Tips
#12. November 2nd, 2009, at 3:33 AM.

Actually, when you are going to select what kind of cell phone carrier that has a good quality, these carriers won’t generally tell their customers about how their coverage and quality works well.

Sometimes, poor coverage is due to your location. The best thing you should do is to see to it if what cell phone carrier tower is near to your place. Since, we all know that coverage quality is dependent to the signal tower itself.

Goran | Net Age
#13. November 2nd, 2009, at 7:43 AM.

Here in South Africa we have three major players in the cellular industry, and the quality and costs are pretty much the same between all three, with competition between them pretty fierce, without any real savings to the end user, regardless of service provider chosen. The contract issue is generally a sticky one here too, with the handset being heavily subsidised by signing a contract of 24 months (or even 36, if you’re getting a notebook and 3G modem). Getting out of these contracts are pretty much impossible, so one has to choose wisely before taking the plunge.

peritoneal dialysis
#14. November 2nd, 2009, at 3:37 PM.

I have a T-mobile plan, and I have had it for a while. The bill has been pretty high and I want to add texting, so my family wants to switch to AT&T (for iphones 2). My contract ends in the end of November and I was just wondering if anyone knows the cost to end early, thanks!

peritoneal dialysis
#15. November 2nd, 2009, at 3:39 PM.

They have a early cancellation fee for the account. But that is after the 14 day period. If you paid for the phone then you keep it and sell it to your sister. If you put it on the bill, they will charge you for it still AND the cancellation fee.

MAS
#16. November 2nd, 2009, at 3:55 PM.

Good luck with all this…. AT&T seems to work well in most major metro areas, but have had some trouble getting good coverage while traveling.

healthwiseman
#17. November 2nd, 2009, at 4:15 PM.

In my country, the state-owned telephone product is a quite sole player,,, I hope next years there will be some other investors to play in this category…

Dena: Roofing Construction and Repair
#18. November 3rd, 2009, at 5:27 PM.

Sorry to hear about the problems you’re having with TMobile. There is something certainly to be said for customer service, but if they’re not able to get you reception in your own house, what’s the use?

I use Verizon and I’ve had a good experience. Never had a problem and my phone is a “Fred Flintstone” – it is old and generally crappy.

Good luck.

Angular Cheilitis
#19. November 3rd, 2009, at 5:29 PM.

The only way that we know how to get out of a contract is to pay the fee that most companies ask you to. This may not be a bad option; especially if you still have a long time left on your contract. If not then I would suggest that you just ride out the remainder of your contract.

YasakTube
#20. November 3rd, 2009, at 10:55 PM.

Actually, when you are going to select what kind of cell phone carrier that has a good quality, these carriers won’t generally tell their customers about how their coverage and quality works well.

Adam
#21. November 4th, 2009, at 6:09 PM.

I have use sprint/Nextel before too and they were AWFUL! Never got text messages and dropped calls constantly. Their excuse was there “Nextels mostly for business people and were working on the text messaging issue.” Hmmmm… ok, Needless to say, I cancelled them real fast and switched to Cingular (Now ATT) and have not really had any problems. I’m MUCH happier with them.

Ive also Had Verizon (about 8-9 years ago) and they were awful as well. I was stationed at Camp Leguene, NC and never got any calls. As soon as I crossed the border into PA, suddenly got 34 old voicemails. I called and complained and they didnt credit me anything. To this day I still never paid my bill and prob never will.

http://www.sellbits.com – “The Simple Way To Sell”

Paintless Guy
#22. November 4th, 2009, at 6:41 PM.

I would suggest going with ATT cingular. They have better rates than verizon but still gets quality signals where ever you are. If you truly have a bad signal where you are at, I had a friend that had T-mobile as was able to get out of his contract when the rep checked the singnal strength in his area and found that it was not acceptable. Hope that helps.

John
#23. November 4th, 2009, at 6:57 PM.

Sorry to hear this. Can you just not end the contract pre-maturely and pay for the early termination fee? Most carriers should have this as an option. I don’t think they would let you pay in full for the remaining time in your contract. You can’t be forced to keep on using a service if you don’t want to anymore. I think that is illegal even if you do have a contract with them.

Medicare Supplement Broker
#24. November 5th, 2009, at 8:50 PM.

I use goPhone from AT&T for the few cell calls I don’t make on my Skpye account through my iPod Touch. The coverage is pretty decent for me, but of course it is different depending on location. The pay-as-you-go/VOIP combination is a great way to save a lot of money on phone costs.

Clayton Shumway
#25. November 5th, 2009, at 10:25 PM.

That does not sound fun! Go with Verizon. Sure they are a tad more expensive, but they really do have the best coverage and call clarity. Consumer Reports also ranked them the highest.

Francois Talens
#26. November 6th, 2009, at 6:00 PM.

I think you need to pay a termination fee in this case. Unless, you can raise your reason why you want to get out from the contract. Try talking to the responsible official of the company, who knows, you might settle this problem without paying anything. In the first place, it’s their fault why you want to cease the contract.

Moving Checklist
#27. November 9th, 2009, at 10:34 AM.

Here’s another alternative. Sprint and Verizon both offer an internal antenna for the house you can buy that will boost the signal inside of your house, which is very convenient. You might want to consider a product called ZBoost YX500-PCS, which will also boost your current T-Mobile signal, which would keep you from having to change carriers at all.

Pixelhead
#28. November 9th, 2009, at 3:53 PM.

cool, I’ll check it out.

SEO wizz
#29. November 9th, 2009, at 7:42 PM.

I was with T-Mobile on my last contract, shocking service and 3G means I’ll never entertain them again.

Myra Manning
#30. November 10th, 2009, at 10:08 PM.

I am in the unfortunate position of being under contract with two carriers: ATT and Sprint. I don’t have any real complaints with ATT, but I am most impressed with Sprint. They seem to have the best hardware (phone) choices, and the service in my area (southern California) is great. When my ATT contract ends, I will migrate all of my family’s phones over to Sprint. I would love to get out of my contract with ATT, but getting out of these contracts is nearly impossible without seriously damaging your credit. This also impacts your credit-worthiness to other carriers, thereby requiring a substantial deposit. I have read that they can request as much as a $500 deposit on a family plan, and they will also limit your access to “free” hardware. (Just something to think about when it comes to getting out of cell phone contracts.) Argh.

http://womenscargo.com/

MeeDee
#31. November 11th, 2009, at 1:08 AM.

I have an iPhone with AT&T, of course, and it has an extremely weak signal strength at my home….sometimes none. It results in many dropped calls and, at a minimum, poor quality reception. Great phone, extremely poor network coverage. I’d like to get out of my contract, too, but don’t know how.

Wingding
#32. November 11th, 2009, at 1:11 AM.

I’ve done a little research, but haven’t found a way to break any cell network contract. I certainly will share if I do.

Cheap iPods
#33. November 11th, 2009, at 1:25 PM.

I too had t-mobile for a while and the coverage was appalling where I live. I’m with AT&T and despite a couple of odd problems they are overall much better.

How To Jump Higher
#34. November 11th, 2009, at 8:19 PM.

We have T-mobile. Where we are their coverage is as good as anyones. We hardly ever have a dropped call. Best part is our plan (carried over from an old carrier). We get two phones, three state coverage, unlimited minutes to/from anyone at any time. Can’t beat it!

Ghillie suits
#35. November 15th, 2009, at 6:15 PM.

You should try purchasing a repeater and putting it on the roof or outside wall of your house. It will boost your signal within the house. Email me if you need help finding one ($150-$200), I used to install them.

beach vacation home rentals
#36. November 16th, 2009, at 6:52 PM.

They couldn’t resolve the issue. Then I asked to cancel my contract without a penalty because I couldn’t use my phone every day—and T-Mobile let me out.thanks..

Bauli
#37. November 18th, 2009, at 7:02 PM.

I did have a Samsung Catalyst and must say that it’s a great phone and have lots of modern technology included but i am still unhappy with it because my mailbox has got some problem. So I realized that sometime technology can give you a bad experience and better to use old fashion mailboxes at home which really makes your home precious.

james marnley
#38. November 18th, 2009, at 11:27 PM.

I was thinking about buying this phone, Now have changed my mind

website design
#39. November 21st, 2009, at 7:38 AM.

Connection problems is a global problem, the routers used in EU are somehow managing that problem well, but even in India, where bad coverage is part and parcel of everyday living in places like Mumbai they have connections that stay up unobstructed………depends which place you live in….and need access!

http://blog.informiv.com

Lions Fighting
#40. November 30th, 2009, at 9:10 AM.

That’s sad to hear… I just recently got T Mobile… I through 600$ at a HTC Touch Pro 2 and got it on an Even More Plus plan for 59.99$/month with 500 minutes and unlimited text/web, and no contract.

So far so good though, the service is actually better than Verizon for me! It could just be the expensive phone though. I live in Pittsburgh, PA. I love T Mobile so far. And the Customer Service Reps are GREAT. They’re so nice and audible, unlike… *cough*Cricket*cough*. Never again, cricket, never again.

Pixelhead
#41. November 30th, 2009, at 3:24 PM.

Lions Fighting, if you get a good signal where you live, then I would not worry about it. I was with T-Mobile for years, and if they build some towers in my area, once my dreaded AT&T contract is up in two years, we might consider switching. On the plus side for Tmobile, they always had the best customer service. But in the end it comes down to the signal.

Bars and Night Clubs
#42. December 24th, 2009, at 1:33 AM.

In Australia, if you want to get out of any contract, you go to the Telecommunication Industry Ombudsman… I’d say approach the appropriate government body, as soon as you do that in Australia, they waive all fees and debt, as these results make the news and being the worst for complaints is particularly bad…

I worked with one of the major telco’s and when we wanted to bring customers over from another company, we would tell them to go to the ombudsman…

Hopefully this helps…

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